Shipping

Most items ship within 3-5 business days of purchase. Furniture pieces are typically made-to-order and require 1-4 weeks production time prior to shipping. If you have any questions about how long it will take for something to ship you can email us at hello@designbysml.com.

When your order leaves our shop you will receive confirmation via e-mail, this will include a tracking number which you can use to track your order.

SML will not be responsible for any items damaged or lost during transit. Any claims should be filed with the respective carrier.

Domestic Orders

We ship from our home base in Morton, Washington. Orders over $90 are eligible for free shipping. Orders under $90 are shipped at a flat rate.

International Orders

Unfortunately, international orders are not eligible for free shipping. Each package is placed in a category of shipping price according to destination and cost.

Any customs or import duties are charged once the parcel reaches it's destination country. These charges must be paid by the recipient of the parcel. Unfortunately, both this process and the charges involved with the process we have no control over, therefore we cannot tell you what the cost of this will be as customs policies and import duties vary widely from country to country. We advise you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Shipping Method

Whenever possible, we ship orders through USPS Priority Mail. 

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Payment Methods

We use Shopify Payments (powered by Stripe), which is both secure and reliable. You can pay using VISA, MasterCard, Discover, or American Express. We also accept PayPal (note--a PayPal account is not required to pay with PayPal!).

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Returns and Exchanges

We allow returns for exchanges or refunds within 14 days of receipt of goods. We are unable to offer refunds on any sale items, made-to-order items, or custom orders unless proven faulty. Please note, shipping charges are non-refundable.

Request a return

Please contact us at hello@designbysml.com to request a return. Include your order number, your full name, and reason for requesting a return. Please allow 72 business hours for a reply. All returns must be unused and in their original condition. Return shipping costs are the responsibility of the customer. We will email you once the return item is received and your refund is processed.

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Defects and Warranty

We inspect every piece by hand for flaws before it leaves our studio, and warranty our pieces to be free of manufacturing defects for a year after purchase. Please note, all products are handmade, and slight variations in materials, colors, textures, and finish are to be expected and are not considered flaws. We hope you agree that these minor irregularities contribute to the over-all uniqueness and beauty of the piece. In the event you feel you have a defective item, please contact us with a description of the problem. We’ll diagnose the issue, and then offer to either replace the item or issue you a store credit upon determination of a defect.

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Product Care

Each of our products is carefully crafted and will last a lifetime if properly cared for. If you are unsure how to best care for your specific product, email us! We're happy to provide care guidance for your specific product.

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What does “SML” stand for?

SML stands for Simple Modern Living, which is the motto we live and design by.

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Do you have a store front or showroom?

At this time we do not have a public showroom.

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Do you work on custom projects?

Yes! We love opportunities to work with clients and help bring their creative ideas to life. We have had the pleasure of working on many custom pieces in the past. Take a look at our Custom Projects page for some examples, then email us at hello@designbysml.com for a free consultation.

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Where do you source your materials?

Whenever possible our materials are sourced locally, either from area businesses, or by up-cycling scrap materials from our own projects. The majority of our materials come from American companies and suppliers.

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Do you offer a discount to the trade?

We extend a 15% discount to members of the design trade: interior designers, architects, developers, and the furniture procurement industry. Send your inquiries to hello@designbysml.com

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I'm a maker, too. Do you collaborate on projects?

Yes! We have collaborated with many different makers on a variety of projects, from client projects to personal portfolio pieces. If you have a project idea you want to collaborate on don't hesitate to contact us: hello@designbysml.com